At Biovitalia, we strive to ensure customer satisfaction, and our refund policy is designed to address situations where a refund may be warranted. Please read the following policy carefully.

Refund Eligibility

1. Defective or Damaged Products:-

If you receive a defective or damaged product, please contact us at care@biovitalia.co.uk within 7 days of receiving the item. We may request evidence such as photographs to assess the issue.
– If the product is deemed defective or damaged, we will provide instructions for returning the item and offer a full refund or replacement.

2. Incorrect or Incomplete Orders:

– In the rare event that you receive an incorrect or incomplete order, please contact us within 7 days of receiving the shipment. We will rectify the issue by either sending the missing items or providing a refund.

3. Refund for Canceled Orders:

– If you cancel an order within the specified time frame as per our Cancellation Policy, a full refund will be issued using the original payment method. Refunds for canceled orders will be processed within 7 business days.

Refund Process

1. Contact Us:

– To request a refund or discuss refund eligibility, please contact our customer support team at care@biovitalia.co.uk. Provide your order number and a detailed explanation of the reason for the refund request.

2. Return of Products:

– For defective, damaged, or incorrect items, we may require the return of the product. We will provide instructions on how to return the item, and the cost of return shipping may be covered by Biovitalia.

3. Refund Issuance:

– Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed using the original payment method within 7 business days.

Non-Refundable Items

1.Customized or Personalized Products:

– Orders for customized or personalized products cannot be refunded once production has commenced, as these items are tailored to individual specifications.

2. Subscription Services:

– For subscription-based orders, refunds will not be issued for charges incurred before the cancellation of the subscription. Please refer to our Cancellation Policy for subscription-related refund considerations.

Policy Updates

Biovitalia reserves the right to update or modify the refund policy. Any changes will be communicated on our website.

Contact Information

For refund-related inquiries or to initiate the refund process, please reach out to our customer support at care@biovitalia.co.uk.

Thank you for choosing Biovitalia. We are committed to providing exceptional products and service, and we appreciate your understanding.